Cignon Solutions by Department

Customer Service and CRM

The Most Important Aspect of Any Business: The Customer

Thanks to our BPM software and management techniques, customer service has never been easier. Cignon will provide your business with the best customer outreach possible, improving customer loyalty and ensuring a greater level of care for all.

BENEFITS / ADVANTAGES

  • Online Case Management: Stay perpetually up-to-date on your support case with 24/7 visibility.
  • Phone Support: Get live guidance from solution engineers who understand your issues.
  • Live Screen Sharing: Get live guidance to address your challenge…right on your screen.
  • Knowledge Base: Find answers to common questions, start to address your issue, and learn throughout the process.

PROCESS EXAMPLES

  • Systems and information management
  • Workflow processes
  • Marketing
  • Policies and procedures
  • Customer service
  • Employee training

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